Dana50 Terms and Conditions – Complete Platform Usage Guide

Welcome to dana50. These Terms and Conditions ("Agreement") are a legally binding contract between you ("User" or "Member") and dana50 ("Platform", "we", "us"). This Agreement governs your access to and use of all services, games, and features available through the dana50 platform.

By registering an account, making a deposit, or using any part of this platform, you confirm that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, including Privacy Policy and policies Responsible Gaming which are considered part of this agreement.

In this document, the following words and phrases carry the defined meanings unless the context requires otherwise:

• "dana50" / "Platform" refers to the dana50.my website and all services operating under the dana50 brand.
• "Member" / "User" refers to any individual who has registered a valid account on the dana50 platform.
• "Account" refers to the personal profile created by a Member to access platform services.
• "Account Balance" refers to the actual cash balance (excluding bonuses) available in a Member's account at any given time.
• "Bonus" refers to free credits, promotional funds, or other benefits granted by dana50 subject to specific conditions.
• "Game" refers to all activities including Live Casino, Fish Shooting Games, wagering, Sports Betting, and the Game Lobby available on the platform.
• "Rollover" refers to the minimum wagering requirement that must be met before bonus funds can be converted into withdrawable cash.
• "KYC" stands for Know Your Customer — an identity verification process required before your first withdrawal is processed.

To register and use the dana50 platform, you must meet all of the following eligibility criteria at all times:

• Aged 18 years and above at the time of registration. dana50 does not accept underage users under any circumstances.
• Being an individual residing in or physically present within a jurisdiction that permits participation in online gaming.
• Never previously banned or suspended from the dana50 platform for fraud, misuse, or terms violations.
• Registering solely on your own behalf and not at the direction of or for the benefit of any third party.
• Not representing any corporate body, company, or business entity in personal use of the platform.

Each user is only permitted to have one (1) active account on the dana50 platform. Holding multiple accounts is a serious violation that may result in the termination of all associated accounts and the freezing of balances without notice.

During registration, you are required to provide accurate and complete information including your full name, date of birth, phone number, and an active email address. False or incomplete information may result in your account being restricted.

KYC (Know Your Customer) Process must be completed before your first withdrawal is processed. Required documents include:

• Valid Malaysian Identity Card (MyKad) — front and back
• A selfie holding your MyKad for liveness verification
• Recent bank statement or proof of address (not older than 3 months)

The KYC process is typically completed within 1 to 3 business days. Once successfully verified, all subsequent withdrawals will be processed automatically without requiring document re-submission.

Dana50 supports multiple payment methods for the convenience of Malaysian members, including FPX bank transfer, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and ShopeePay. All transactions are processed through secure, encrypted channels.

Deposit: The minimum deposit is RM10 for most payment methods. There is no daily maximum limit for members who have completed KYC. Deposits are typically credited to your account within 1 to 5 minutes.

Withdrawal: The minimum withdrawal is RM30. E-wallet withdrawals are processed within 5 to 15 minutes, while bank transfers take 15 to 60 minutes. All withdrawals must be made to a payment method registered under the same verified account — withdrawals to third-party accounts are not permitted.

• Bonus funds must meet the rollover requirement before a withdrawal is permitted.
• Real funds (non-bonus) may be withdrawn at any time without any rollover requirement.
• Dana50 does not charge processing fees on standard withdrawals. Third-party bank charges may apply.
• Withdrawals exceeding certain limits may require additional manual review for security purposes.

Dana50 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, reload bonuses, and a VIP programme. Each promotion is subject to specific terms clearly stated on the Promotions.

The rollover requirement is a wagering condition that must be met before a bonus can be converted into withdrawable funds. For example, a bonus with a 5x rollover means you must place bets totalling 5 times the bonus amount before a withdrawal is permitted.

• The rollover requirement for each promotion is stated explicitly in the respective promotion's terms.
• Bonuses cannot be transferred between accounts or converted directly to cash.
• Dana50 reserves the right to cancel bonuses if there is evidence of abuse or manipulation of the promotions system.
• Only one welcome bonus is granted to each eligible new user.
• Expired bonuses will be automatically removed from the account.

If there is any discrepancy between the bonus value displayed and the actual amount credited, our support team will investigate and resolve the issue within 24 hours.

All games on dana50 — including Live Casino, Fish Shooting, Wagering, and the Game Lobby — must be played in accordance with the rules set for each game. Game outcomes generated by the system or live dealers are final.

The following activities are strictly prohibited and may result in immediate account termination:

• Use of automated software, bots, scripts, or any unauthorized tools to influence game outcomes.
• Sharing or selling your account to another party.
• Collusion between players to manipulate game outcomes or abuse bonuses.
• Any form of fraud, money laundering, or other illegal activities conducted through the platform.
• Threatening, intimidating, or being disrespectful toward support staff or other players.

Dana50 uses certified Random Number Generator (RNG) technology for all digital games, ensuring the fairness and randomness of every game outcome. Independent audit reports are available upon request.

You are solely responsible for keeping your account password confidential. dana50 will never ask for your password via email, phone, or message. If anyone claims to do so on behalf of dana50, please report it to our support team immediately.

Dana50 protects your account with 256-bit SSL encryption, two-factor authentication (2FA), and a real-time unusual activity monitoring system. Any suspicious login attempts will be detected and your account will be temporarily locked for your protection.

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not log in from a public device or an unsecured public Wi-Fi network.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account after each session, especially on shared devices.

All content, designs, logos, graphics, user interfaces, source code, brand names, and other materials found on the dana50 platform are the exclusive property of dana50 or its licensed rights holders and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the platform for personal, non-commercial purposes only. This licence does not include the right to:

• Copying, modifying, distributing, or selling any platform content.
• Using the dana50 brand name, logo, or images for commercial purposes without written consent.
• Reverse engineering or attempting to extract the platform's source code.
• Scraping data or content from the platform using automated methods.

The dana50 platform is provided on an "as is" basis. While we strive to keep the platform running without interruption at all times, dana50 does not guarantee that the service will be entirely free from technical errors, outages, or delays caused by factors beyond our control.

Dana50 shall not be held liable for any loss or damage arising from:

• Service disruptions due to scheduled maintenance or unforeseen circumstances.
• Processing delays caused by third parties such as banks or e-wallet providers.
• Losses resulting from game decisions made by the user themselves.
• Any indirect, incidental, or consequential damages that could not have been reasonably foreseen.

In all circumstances, the maximum total liability of dana50 to any user shall not exceed the actual deposit amount made by that user in the 30 days prior to the claim.

You may close your dana50 account at any time by contacting our customer support team. Any real money balance in your account will be returned to your original payment method once all verifications are complete, subject to no outstanding claims or ongoing investigations.

Dana50 reserves the right to suspend or terminate any user's account without prior notice if:

• There is evidence of fraud, manipulation, or illegal activity involving the account.
• User has violated any provision of these Terms and Conditions.
• User failed to complete the KYC process within the stipulated timeframe.
• Account inactive for more than 12 consecutive months.

Dana50 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before the effective date without any penalty.

You are encouraged to check this page periodically to stay up to date with the latest version of the Terms and Conditions. The most recent update date is always displayed at the top of this document.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the dana50 team through the following channels:

• Live Chat: Available 24/7 via the chat icon within the platform after login.
• Email: [email protected] (response time within 24 hours)
• FAQ: Visit FAQ page for answers to frequently asked questions.

For formal complaints, please include your account number, details of the issue encountered, and any relevant supporting evidence so we can resolve your issue more quickly and accurately.